GENERAL TERMS AND CONDITIONS
Imprint: details of the Service Provider (Seller, Company)
Name: TIÁNA Fashion Ltd.
Registered office: 1035 Budapest, Ányos u.4.-10.
Registering authority: Fővárosi Törvényszék
Company registration number: 01-09-969825
Tax number: 23528215-2-41
Representative: Megla Rózsa
Phone number: +36209511939
E-mail: navona@navona-fashion.com
Website: www.navona-fashion.com
Bankszámlaszám: 10403112-50526877-51511003
Details of the service provider
Name: NAVONA fashion
1035 Budapest Ányos u 4.-10.
Contact: +36209511939, navona@navona-fashion.com
Website: https://navona-fashion.com/
Concepts
Goods: movable goods, including water, gas and electricity in containers, cylinders or other limited quantities or capacities, and goods containing digital batteries
Goods containing digital elements: movable property that incorporates or is connected to digital content or a digital service in such a way that, in the absence of the digital content or digital service concerned, the goods would not be able to fulfil their functions
Parties: Seller and Buyer jointly and severally
Consumer: a natural person acting outside his trade, profession, self-employed occupation or business
Consumer contract: a contract to which one of the parties is a consumer
Functionality: the ability of a good, digital content or digital service containing digital elements to perform the functions for which it is intended
Manufacturer: the producer of the product, or in the case of an imported product, the importer into the European Union, and any person who, by affixing his name, trade mark or other distinguishing mark to the product, identifies himself as the manufacturer
Interoperability: the ability of a good, digital content or digital service that contains digital elements to work with hardware and software that is different from that with which the same type of good, digital content or digital service is normally used
Compatibility: the ability of a good, digital content or digital service containing digital elements to interoperate, without the need for modification, with hardware or software with which the same type of good, digital content or digital service is commonly used
Website: the present website which is used for the conclusion of the contract
Contract: a contract of sale between the Seller and the Buyer using the Website and electronic mail
Durable medium: any device which enables the consumer or the business to store data addressed personally to him in a way that is accessible in the future, for an appropriate period of time for the purposes for which the data were intended and to display the stored data in an unaltered form
Device for remote peer-to-peer communication: a device which enables the parties to make a contractual statement in their absence in order to conclude a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in the press with order forms, catalogues, telephones, faxes and Internet access
Distance contract: a consumer contract concluded without the simultaneous physical presence of the parties in the context of a distance sales system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract
Product: goods offered for sale on the Website and goods containing digital elements
Business: a person acting in the course of his profession, self-employed occupation or business
Buyer/s: the person who enters into a contract making an offer to purchase via the Website
Warranties: in the case of contracts concluded between a consumer and a business (hereinafter referred to as "consumer contracts"), the Civil Code,
the guarantee for the performance of the contract, which the business voluntarily assumes for the proper performance of the contract, in addition to its legal obligation or in the absence thereof, and
a statutory mandatory guarantee
Purchase price: the consideration payable for the goods and for the supply of digital content.
Relevant legislation
The Contract shall be governed by the provisions of Hungarian law, and in particular by the following laws:
Act CLV of 1997 on Consumer Protection
Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
Act V of 2013 on the Civil Code
Government Decree No 151/2003 (22.IX.2003) on the mandatory warranty for consumer durables
Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses
19/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
Act LXXVI of 1999 on Copyright
Act CXX of 2011 on the Right of Informational Self-Determination and Freedom of Information
REGULATION (EU) No 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial restrictions and other forms of discrimination based on the nationality, residence or domicile of the buyer in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
REGULATION (EU) No 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation)
Government Decree No 373/2021 (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods and the supply of digital content and services
Scope of the GTC, adoption
The content of the contract concluded between us shall be governed by these General Terms and Conditions (hereinafter "GTC"), in addition to the provisions of the applicable mandatory legislation. Accordingly, these General Terms and Conditions contain the rights and obligations of you and us, the conditions under which the contract is concluded, the time limits for performance, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal.
The technical information necessary for the use of the Website, which is not contained in these GTC, is provided by other information available on the Website.
You must read these GTC before finalising your order.
Language of the contract, form of contract
The language of the contracts covered by these GTC is Hungarian.
Contracts covered by these GTC are not contracts in writing and are not registered by the Seller.
Prices
Prices are in HUF and include VAT at 27%. The possibility of the Seller changing the prices for commercial policy reasons cannot be excluded. The modification of prices does not apply to contracts already concluded. If the Seller has indicated the price incorrectly and an order for the product has been received but a contract has not yet been concluded between the parties, the Seller shall act in accordance with the "Procedure for incorrect price" clause of the GTC.
Procedure in case of incorrect price
It is considered to be a price that is obviously incorrect:
A price of HUF 0,
a price reduced by a discount, but incorrectly indicating the discount (e.g.: in the case of a product of 1000 HUF, a product offered for 500 HUF with a 20% discount indicated).
In the case of incorrect indication of the price, the Seller offers the possibility to buy the product at the real price, in the possession of which information the Customer can decide whether to order the product at the real price or to cancel the order without any adverse legal consequences.
Complaints and redress
The consumer may submit consumer complaints about the product or the Seller's activities to the following contact details:
Telephone: +36209511939
Internet address: www.navona-fashion.com
E-mail: navona@navona-fashion.com
The consumer may communicate to the business, orally or in writing, a complaint about the conduct, activity or omission of the business or of any person acting for or on behalf of the business in direct connection with the marketing or sale of goods to consumers.
The business must investigate the oral complaint promptly and remedy it as necessary. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the undertaking must immediately take a record of the complaint and its position on it and, in the case of a face-to-face oral complaint, give a copy of the record to the consumer on the spot. In the case of an oral complaint communicated by telephone or other electronic communications service, the consumer shall be provided with the substantive reply within 30 days at the latest, in accordance with the provisions applicable to the reply to the written complaint. In other respects, the consumer shall act on the written complaint as follows. Unless otherwise provided for in a directly applicable legal act of the European Union, the business must reply in writing to the written complaint within 30 days of receipt and take steps to communicate the reply. A shorter time limit may be laid down by law, or a longer time limit by statute. The undertaking must state the reasons for its rejection of the complaint. Oral complaints communicated by telephone or by electronic communications must be given a unique identification number.
The record of the complaint must include the following:
the name and address of the consumer,
the place, time and manner in which the complaint was lodged,
a detailed description of the consumer's complaint, a list of the documents, records and other evidence produced by the consumer,
a statement by the undertaking of its position on the consumer's complaint, where an immediate investigation of the complaint is possible,
the signatures of the person who took the record and, except in the case of an oral complaint made by telephone or other electronic communications service, the consumer,
the place and time when the record was made,
in the case of an oral complaint made by telephone or other electronic communications service, the unique identification number of the complaint.
The undertaking shall keep the record of the complaint and a copy of the reply for three years and shall produce it to the supervisory authorities at their request.
If the complaint is rejected, the undertaking must inform the consumer in writing of the authority or conciliation body to which the complaint may be submitted, according to its nature. The information must also include the address, telephone and Internet contact details and the postal address of the competent authority or conciliation body in the place where the consumer resides or is staying. The information should also include whether the business will use the conciliation body to resolve the consumer dispute. If any consumer dispute between the seller and the consumer is not settled during the negotiations, the following means of redress are available to the consumer:
Consumer protection procedure
Complaints can be lodged with the consumer protection authorities. If the consumer perceives a violation of his/her consumer rights, he/she has the right to lodge a complaint with the consumer protection authority in his/her place of residence. Once the complaint has been examined, the authority will decide whether to take consumer protection proceedings. The first level consumer protection authorities are the metropolitan and county government offices competent for the consumer's place of residence, a list of which can be found at: http://www.kormanyhivatal.hu/
Court proceedings
The customer shall be entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
Conciliation Board procedure
Please note that you can lodge a consumer complaint with us. If your consumer complaint is rejected, you are also entitled to refer it to the Conciliation Body competent for your place of residence or domicile: the initiation of the Conciliation Body's procedure is subject to the consumer's direct attempt to settle the dispute with the business concerned. The conciliation body designated in the consumer's request is competent to take action instead of the competent body, at the consumer's request.
The business shall have a duty of cooperation in the conciliation procedure.
This includes the obligation for the business to send a reply to the conciliation body's request and the obligation to appear before the conciliation body ('to ensure the attendance of a person authorised to negotiate a settlement at a hearing').
Where the seat or establishment of the business is not registered in the county of the chamber of the competent territorial conciliation body, the obligation of cooperation of the business includes offering the possibility of a written settlement in accordance with the consumer's request.
In the event of a breach of the above obligation to cooperate, the consumer protection authority has the power to impose mandatory fines and no possibility of waiving fines in the event of infringement by businesses as a result of the change in the law. In addition to the Act on Consumer Protection, the relevant provision of the Act on Small and Medium-Sized Enterprises has also been amended, so that fines can be waived for small and medium-sized enterprises.
The amount of the fine for small and medium-sized enterprises may range from HUF 15,000 to HUF 500,000, while for non-small and medium-sized enterprises subject to the Accounting Act with an annual net turnover exceeding HUF 100 million, the fine may range from HUF 15,000 to 5% of the enterprise's annual net turnover, but not more than HUF 500 million. By introducing a mandatory fine, the legislator aims to reinforce cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation procedure.
The conciliation body is competent to settle consumer disputes out of court. The conciliation body's task is to try to reach an agreement between the parties to resolve the consumer dispute and, if this is not successful, to rule on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. The conciliation body shall, at the request of the consumer or the business, advise on the rights and obligations of the consumer.
The conciliation panel shall act at the request of the consumer. The request must be made in writing to the chairman of the conciliation panel: the requirement of written form may be met by letter, telegram, telex, telefax or any other means which permits the recipient to store the data addressed to him permanently for a period of time adequate for the purposes for which the data were intended and to display the data in an unchanged form and content. The request must include
the name, residence or domicile of the consumer,
the name, registered office or place of business of the undertaking involved in the consumer dispute,
where the consumer has requested the replacement of the competent conciliation body by the competent conciliation body,
a brief description of the consumer's position, the facts in support of it and the evidence in support of it,
a statement by the consumer that the consumer has attempted to resolve the dispute directly with the undertaking concerned
a statement by the consumer that no other conciliation body has taken action in the matter, that no mediation procedure has been initiated, that no application for a claim has been lodged or for an order for payment,
a request for a decision of the body,
the signature of the consumer.
The request must be accompanied by the document or a copy (extract) of the document to the content of which the consumer refers as evidence, in particular the written statement by the undertaking rejecting the complaint or, failing this, any other written evidence available to the consumer of the attempt to reach the required conciliation.
If the consumer acts through an authorised representative, the authorisation shall be attached to the application.
Further information on the Conciliation Boards is available at: http://www.bekeltetes.hu Further information on the territorially competent Conciliation Boards is available at: https://bekeltetes.hu/index.php?id=testuletek
Online dispute resolution platform
The European Commission has set up a website where consumers can register to settle their online shopping disputes by filling in an application form and avoiding court proceedings. This will allow consumers to enforce their rights without, for example, being prevented by distance.
If you want to complain about a product or service you bought online and do not necessarily want to go to court, you can use the online dispute resolution tool. On the portal, you and the trader you have complained about can choose the dispute resolution body you want to deal with your complaint.
The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Copyright
Pursuant to Article 1(1) of Act LXXVI of 1999 on Copyright (hereinafter referred to as "the Copyright Act"), the website is a copyright work and all parts of it are protected by copyright. The Copyright Act (Szjt. Pursuant to Article 16 (1) of the Copyright Act, the unauthorised use of the graphic and software solutions and computer program creations contained on the website, as well as the use of any application that may be used to modify the website or any part thereof, is prohibited. Any material from the website and its database may be reproduced, even with the written consent of the copyright holder, only with reference to the website and with acknowledgement of the source. The copyright holder.
Partial invalidity, code of conduct
If any provision of the GTC is legally invalid or ineffective, the remaining provisions of the contract shall remain in force and the provisions of the applicable law shall apply in place of the invalid or defective provision.
The Seller does not have a code of conduct under the Unfair Commercial Practices Act.
Operation of digital content, technical protection measures
The availability of the servers providing the data displayed on the website is above 99.9% per year. The entire data content is backed up regularly so that the original data content can be restored in the event of a problem. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with encryption of appropriate strength and encrypted using hardware support built into the processor.
Information on the essential characteristics of products
On the website, information on the essential characteristics of the products available for purchase is provided in the descriptions of each product.
Correction of data entry errors - Responsibility for the accuracy of the data provided
You will always have the opportunity to correct the data you have entered during the order process before finalising the order (clicking on the back button in the browser will open the previous page, so you can correct the data you have entered even if you have already gone to the next page). Please note that it is your responsibility to ensure that the data you have entered is accurate, as the product will be invoiced and delivered on the basis of the data you have provided. Please note that an incorrectly entered e-mail address or a saturated mailbox storage space may result in non-delivery of the confirmation and prevent the contract from being concluded. If the Customer has finalised his/her order and discovers an error in the data provided, he/she must initiate the modification of his/her order as soon as possible. The Customer may notify the Seller of the modification of an incorrect order by sending an e-mail from the e-mail address provided at the time of ordering or by calling the Seller.
Using the website
Selecting a Product
Click on the product categories on the website to select the desired product range and the individual products within it. Click on each product to find its photo, article number, description and price. You will be charged the price shown on the website when you make a purchase.
Add to cart
After selecting a Product, you click on the "Add to Cart" button to add a Product to your cart without any obligation to purchase or pay, as adding a Product to your cart does not constitute an offer.
We recommend that you add a product to your shopping basket even if you are not sure whether you want to buy it, as this will allow you to see which products you have selected at the moment in one click and to view and compare them on one screen. The contents of the shopping basket can be freely modified until the order is finalised by clicking on the "Finalise order" button, you can remove products from the basket as you wish, add products to the basket as you wish or change the products you wish to add.
If you add the selected product to the basket, a separate window will pop up with the text "Product added to basket". If you do not wish to add more products to your shopping cart, click on the "Add to cart" button! If you want to view the selected product again or add another product to your basket, click on "Return to product"!
View Cart
When using the website, you can check the contents of your basket at any time by clicking on the "Basket" icon at the top of the website. Here you can remove selected products from the basket or change the number of items in the basket. Once you click on the "Update Cart" button, the system will display the information you have changed, including the price of the products you have added to your cart.
If you do not wish to select any further products and add them to the basket, you can continue shopping by clicking on the "Order" button.
Entering your customer details
After pressing the "Order" button, the contents of your shopping cart will be displayed, as well as the total purchase price you will have to pay if you have selected the products you wish to purchase. In the "Delivery service" box, you must tick whether you wish to collect the product ordered in person (personal collection) or have it delivered. In the case of delivery, the system will indicate the delivery charge, which you will be required to pay when you place your order.
You can enter your e-mail address in the "User details" text box and your full name, address and telephone number in the "Billing information" text box. In the text box "Delivery information", the system automatically stores the data you entered in the "Billing information". If you request delivery to a different address, please uncheck the box. In the "Comment" text box you can enter any additional information you wish.
Overview of the order
After filling in the text boxes above, you can click on the "Continue to next step" button to continue the order process, or click on the "Cancel" button to delete/correct the data entered so far and return to the shopping cart. Clicking on "Continue to next step" will take you to the "Order overview" page. Here you can see a summary of the information you have previously entered, including the contents of your shopping cart, your user, billing and shipping details and the amount you are paying (you cannot change this information here unless you click on "Back").
Finalise your order
If you are satisfied that the contents of your shopping cart correspond to the products you wish to order and that your details are correct, you can complete your order by clicking on the "Buy" button. The information provided on the website does not constitute an offer by the Seller to enter into a contract. For orders covered by these GTC, you are considered the Bidder.
By clicking on the "Buy" button, you expressly acknowledge that your offer shall be deemed to have been made and that your declaration shall, in the event of confirmation by the Seller in accordance with these GTC, entail an obligation to pay. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours in accordance with these GTC, you are released from your obligation to bid.
Order processing, conclusion of the contract
Orders are processed in two stages. You can place an order at any time. You will first receive an automatic confirmation of the order, which only records the fact that your order has been received via the website, but this confirmation does not constitute acceptance of your offer. If you notice that the automatic confirmation e-mail notification contains incorrect information about you (e.g. name, delivery address, telephone number, etc.), you must immediately notify us by e-mail, together with the correct information. If you do not receive an automatic confirmation e-mail within 24 hours of placing your order, please contact us, as your order may not have been received for technical reasons.
The Seller will confirm your offer by a second e-mail after your offer has been sent. The contract is concluded when the confirmation email sent by the Seller becomes available to you in your mail system (second confirmation).
Payment methods
Payment by credit card
Pay quickly and securely by credit card in our webshop.
Bank transfer
You can pay for your products by bank transfer.
Mobile MasterCard payment
With the MasterCard® Mobile app, you can initiate a transaction whenever you want, and all you need to pay is your own valid MasterCard® or CVC-coded Maestro® debit card, your smartphone and the mPIN you enter during registration. For older non-smartphone types, the initial mPIN code is provided in the SIM ToolKit application on your SIM card, which you will need to change in the Settings menu before using it for the first time. Only MasterCard cards can be registered in the SIM ToolKit application, not Maestro cards.
PayPal
PayPal is available to customers in over 200 countries as an easy and secure payment method.
PayPal has many advantages that make shopping easier and faster, while keeping your financial information safe:
One email, one password. An email, an email address, an email address, an email address, an email address, an email address, and all you need to pay or transfer money through PayPal. And your debit card can stay in your wallet.
You don't need to load money into your PayPal account to make a payment. All you need to do is assign your credit card to your PayPal account - in fact, you only need to do this once, at the beginning.
PayPal is a globally recognised payment method, a guarantee for secure transactions, and allows you to pay for products online in 26 different currencies.
Join PayPal and pay more easily in your online shop!
K&H Bank card payment
With credit card payment, you can shop conveniently and securely in our store. After ordering the goods you have chosen, you will be redirected to the K&H Bank website where you can pay with your credit card via the encrypted transaction method used by the Bank, which is currently considered the most secure.
All our customers have to do is click on "pay by credit card" when selecting the payment method and then enter the card number and expiry date on the K&H Bank payment server. K&H Bank accepts VISA, VISA Electron, V-Pay, MasterCard, Maestro and JCB cards.
Debit cards issued for electronic use only can only be accepted if their use is authorised by the issuing bank! Please check with your bank whether your card can be used for online purchases. After a successful purchase, K&H Bank will issue an authorisation number for the transaction, which you should write down or print out the whole page. In case of an unsuccessful transaction, K&H Bank will send an error message with the reason for the error.
Delivery methods and fees
Free delivery over 0
Personal pick up
You can pick up your order in person at the NAVONA showroom. Address: 1054, Budapest, Hold utca 21.
DPD courier service
The product will be delivered abroad by DPD courier service.
For more information about international delivery prices: International shipping | Parcel Posting " DPD
GLS parcel point
For online purchases, door-to-door delivery by courier is the most popular option, but the proportion of personal deliveries is increasing every year. Customers can pick up their goods conveniently and at their own time via GLS ParcelPoints, where cash payment is guaranteed.
GLS ParcelPoints are located in easily accessible locations, such as shopping centres, petrol stations, bookshops and other busy stores. Most of them are open long hours, even on weekends, for customers wishing to pick up or drop off their parcel. GLS sends an e-mail or SMS notification to the recipient that the goods have been delivered. The customer can collect the parcel at any time within 5 working days, taking into account the opening hours of the GLS ParcelPoint.
FoxPost
FOXPOST is a simple, flexible, contactless and environmentally friendly way to receive and send parcels.
When you drop off your order at any FOXPOST parcel terminal, you don't have to wait all day for a courier.
Our growing network of nationwide parcel machines is easily accessible in many locations across the country, indoors and outdoors, and is available from morning till night.
Once you hand over your parcel to FOXPOST, they will deliver it to the machine within 1 working day and then send you a text message with a notification and a unique code to collect it within 3 days.
Important: you can only pay by credit card at the vending machines.
You can find a list of the machines and more information here: https://www.foxpost.hu/csomagautomatak
Delivery timeframe
The general delivery time for orders is 10 days maximum from the date of order confirmation. In the event of delay on the part of the Seller, the Buyer shall be entitled to set a grace period. If the Seller does not perform within the grace period, the Buyer shall be entitled to withdraw from the contract.
Reservation of rights, reservation of title
If you have previously ordered a Product without having taken delivery of it at the time of delivery (not including where you have exercised your right of withdrawal) or if the Product has been returned to the Seller without a sign that you have not sought it, the Seller will make performance of the order conditional upon payment in advance of the purchase price and delivery costs.
The Seller may withhold delivery of the Product until it is satisfied that payment for the Product has been successfully made using the electronic payment solution (including where, in the case of a Product paid for by bank transfer, the Buyer transfers the purchase price in the currency of the Member State in which the Product is sold and the Seller does not receive the full amount of the purchase price and delivery charges due to the conversion and bank commissions and charges). If the price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price.
Sales abroad
The Seller does not distinguish between Buyers within the territory of Hungary and Buyers outside the territory of the European Union when using the Website. Unless otherwise provided for in these GTC, the Seller shall ensure the delivery/pick-up of the ordered products within the territory of Hungary.
The provisions of these GTC shall also apply to purchases made outside Hungary, with the proviso that, for the purposes of this clause, a consumer shall be deemed to be a buyer under the provisions of the relevant Regulation if he is a national or resident of a Member State or an undertaking established in a Member State and purchasing goods or services within the European Union solely for the purpose of final consumption or for the purpose of acting as such. A consumer is a natural person who is acting for purposes which are outside his trade, business, craft or profession.
The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Buyer in the language of the Buyer's Member State.
The Seller shall not be obliged to comply with any non-contractual requirements, such as labelling or sector-specific requirements, laid down in the national law of the Member State of the Buyer in relation to the Product concerned, or to inform the Buyer of such requirements.
Unless otherwise provided, the Seller shall apply Hungarian VAT to all Products.
The Buyer may exercise its enforcement rights under these GTC.
In the case of electronic payment, payment shall be made in the currency specified by the Seller,
The Seller may withhold delivery of the Product until it is satisfied that the price of the Product and the delivery charge have been successfully and fully paid using the electronic payment solution (including where, in the case of a Product paid by bank transfer, the Buyer transfers the purchase price (delivery charge) in the currency of his Member State and the Seller does not receive the full amount of the purchase price due to the conversion and bank commissions and charges). If the price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price.
The Seller shall also provide the same delivery facilities as those available to Hungarian Buyers to non-Hungarian Buyers in order to deliver the Product.
Where the Buyer may request delivery of the Product to Hungary or any other Member State of the European Union in accordance with the GTC, the non-Hungarian Buyer may also request delivery by any of the means of delivery indicated in the GTC.
If the Customer may choose to collect the Product personally from the Seller in accordance with the GTC, the non-Hungarian Customer may also do so.
Otherwise, the Buyer may request to have the Product delivered abroad at his own expense. Hungarian Customers do not have this right.
The Seller shall fulfil the order after payment of the delivery fee, if the Customer does not pay the delivery fee to the Seller or does not arrange his own delivery by the date agreed in advance, the Seller shall terminate the contract and refund the purchase price paid in advance to the Customer.
Consumer information
Information on the consumer's right of withdrawal
The consumer has the right of withdrawal under the Civil Code. According to Article 8:1, paragraph 1, point 3, only natural persons acting outside the scope of their profession, self-employment or business activity are considered to be consumers, so legal persons may not exercise the right of withdrawal without giving reasons.
The consumer has the right to withdraw without giving reasons according to Article 20 of Government Decree 45/2014 (26.II.). The consumer may exercise his right of withdrawal
a) in the case of a contract for the sale of goods, aa) the goods, ab) in the case of the sale of several goods, if the supply of each of the goods takes place at different times, the last goods supplied,
the consumer or a third party other than the carrier and indicated by the consumer, which time limit shall be one day.
Nothing in this point shall affect the consumer's right to exercise his right of withdrawal under this point during the period between the date of conclusion of the contract and the date of receipt of the goods.
If the consumer has made an offer to conclude the contract, the consumer shall have the right to withdraw the offer before the conclusion of the contract, which shall terminate the obligation to make an offer to conclude the contract.
Withdrawal notice, exercise of the consumer's right of withdrawal or termination
The consumer may exercise the right provided for in Article 20 of Government Decree No. 45/2014 (26.II.) by means of a clear declaration to this effect or by using the model declaration that can be downloaded from the website.
Validity of the consumer's withdrawal declaration
The right of withdrawal is deemed to have been exercised within the time limit if the consumer sends his declaration within the time limit. The deadline is a day.
The burden of proof that the consumer has exercised his right of withdrawal in accordance with this provision shall lie with the consumer.
The Seller shall acknowledge the consumer's withdrawal on an electronic medium upon receipt.
Obligations of the Seller in the event of withdrawal by the consumer
The seller's obligation to refund
If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall reimburse the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, within fourteen days of becoming aware of the withdrawal at the latest. Please note that this provision does not apply to additional costs caused by the choice of a mode of transport other than the least costly usual mode of transport.
Method of reimbursement by the Seller
In the event of withdrawal or termination in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall reimburse the amount refunded to the consumer in the same way as the consumer used the payment method. Subject to the express consent of the consumer, the Seller may use another method of payment for the refund, but the consumer shall not be charged any additional fee. The Seller shall not be liable for any delay due to the incorrect and/or inaccurate bank account number or postal address provided by the Consumer.
Additional charges
If the Consumer expressly chooses a mode of transport other than the least costly usual mode of transport, the Seller shall not be obliged to reimburse the additional costs resulting therefrom. In such a case, we shall be obliged to reimburse up to the amount of the standard delivery charges indicated.
Right of retention
The Seller may withhold any amount due to the consumer until the consumer has returned the goods or has proved beyond reasonable doubt that he has returned them, whichever is the earlier. We are not able to accept consignments sent by cash on delivery or by post.
In the event of withdrawal or termination of the consumer's obligations
Return of the product
If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the consumer is obliged to return the product immediately, but no later than fourteen days from the date of the withdrawal, or to hand it over to the Seller or to a person authorised by the Seller to take delivery of the product. The return shall be deemed to have been effected in time if the consumer returns the goods before the expiry of the time limit.
Direct costs of returning the product
The consumer bears the direct costs of returning the product. The product must be returned to the address of the seller. If the consumer terminates the off-premises or distance contract for the provision of a service after the performance has begun, he must pay the trader a fee proportionate to the service provided up to the time of the notification of the termination to the trader. The amount to be paid by the consumer pro rata shall be determined on the basis of the total amount of the consideration laid down in the contract plus tax. If the consumer proves that the total amount so determined is excessive, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are not able to take delivery of products returned by cash on delivery or postage paid.
Consumer's liability for depreciation
The consumer is liable for depreciation resulting from use beyond the use necessary to establish the nature, characteristics and functioning of the product.
The right of withdrawal cannot be exercised in the following cases
The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in accordance with Article 29. (1) of Article 29.4 of Regulation (EU) No:
in the case of a contract for the provision of services, after the service has been completed in its entirety, if the undertaking has begun performance with the express prior consent of the consumer and the consumer has acknowledged that he will lose his right of withdrawal after the service has been completed in its entirety;
in respect of a product or service whose price or price is subject to fluctuations in the financial market which are beyond the control of the undertaking and which may occur during the period laid down for exercising the right of withdrawal;
in the case of a product which is not a prefabricated product, which has been manufactured on the instructions or at the express request of the consumer, or a product which is clearly personalised for the consumer;
in the case of a perishable product or a product whose quality is to be maintained for a short period;
a product in a closed package which, for health or hygiene reasons, cannot be returned after opening after delivery;
a product which, by its nature, is inseparably mixed with other products after delivery;
an alcoholic beverage the actual value of which is dependent on market fluctuations beyond the control of the undertaking and the price of which was agreed between the parties when the contract of sale was concluded but the contract is to be performed only after the 30th day following the date of conclusion;
in the case of a contract for a service where the undertaking, at the express request of the consumer, visits the consumer in order to carry out urgent repair or maintenance work;
for the sale of a copy of a sound or video recording or computer software in sealed packaging, where the consumer has opened the packaging after delivery;
a newspaper, periodical or magazine, with the exception of subscription contracts;
contracts concluded at public auction;
a contract for the provision of accommodation, transport, the hiring of a private car, catering or services related to leisure activities, other than for the provision of housing, where the contract has a fixed deadline or period for performance;
in the case of digital content provided on a non-tangible medium, where the undertaking has begun performance with the consumer's express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he will lose his right of withdrawal once performance has begun.
Requirements for contractual performance
Contractual performance requirements for goods sold under a consumer contract in general and goods containing a digital element
The goods and the performance must comply with the requirements of Government Decree 373/2021 (30.VI.2021) at the time of performance.
In order for the performance to be deemed to be in conformity with the contract, the goods that are the subject of the contract must
it must comply with the description, quantity, quality, type and have the functionality, compatibility, interoperability and other characteristics specified in the contract
it must be fit for any purpose specified by the consumer and brought to the seller's attention by the consumer at the latest at the time of the conclusion of the contract and accepted by the seller
have all the accessories, instructions for use, including installation instructions, installation instructions and customer support as specified in the contract, and
provide the updates specified in the contract.
In order to be considered as being in conformity with the contract, the product covered by the contract must
be suitable for the purposes for which the relevant code of conduct, in the absence of a legal provision, technical standard or technical standard, provides for the same type of product
it must have the quantity, quality, performance and other characteristics, in particular in terms of functionality, compatibility, availability, continuity and safety, which the Consumer could reasonably expect, which are normal for a product of the same type, taking into account any public statement, in particular in advertising or on a label, by the Seller, his representative or any other person in the distribution chain, concerning the specific characteristics of the product
have the accessories and instructions, including packaging and installation instructions, which the consumer could reasonably expect, and
correspond to the characteristics and description of the product presented by the undertaking as a sample, model or trial version prior to the conclusion of the contract.
The product need not conform to the above public statement if the Seller proves that
he did not know and had no reason to know of the public statement
the public statement has been adequately corrected by the time of the conclusion of the contract, or
the public statement could not have influenced the decision of the person entitled to conclude the contract.
Contractual performance requirements for the sale of goods sold under a consumer contract
The Seller is in breach of contract if the defect in the goods is due to their improper installation, provided that
(a) the installation forms part of the contract of sale and was carried out by the seller or under the seller's responsibility; or
(b) the installation had to be carried out by the consumer and the incorrect installation is the result of defects in the installation instructions provided by the seller or, in the case of goods containing digital elements, by the provider of digital content or digital services.
Where the contract of sale provides that the goods are to be installed by the seller or installed under the seller's responsibility, performance is deemed to be completed by the seller when the installation is completed.
Where, in the case of goods incorporating digital elements, the contract of sale provides for the continuous supply of digital content or digital services for a specified period, the seller is liable for any defect in the goods in relation to the digital content if, in the case of continuous supply for a period not exceeding two years, the defect occurs or becomes apparent within two years of the completion of the goods.
Contractual performance requirements for goods containing digital elements sold under a consumer contract
For goods containing digital elements, the seller must ensure that the consumer is notified of and receives any updates to the digital content of the goods or to the digital service relating to the goods, including security updates, which are necessary to keep the goods in conformity with the contract.
The seller must make the update available if the contract of sale
provides for a one-off supply of digital content or a digital service, the type and purpose of the goods and digital elements and the specific circumstances and the nature of the contract are such as the consumer could reasonably expect; or
the digital content provides for a continuous supply over a specified period, it must, in the case of a continuous supply for a period not exceeding two years, be provided for a period of two years from the date of supply of the goods.
If the consumer fails to install the updates provided within a reasonable time, the seller shall not be liable for the defect in the goods if it is solely due to the failure to apply the relevant update, provided that
(a) the seller has informed the consumer of the availability of the update and the consequences of the consumer's failure to install it; and
(b) the failure of the consumer to install the update or the incorrect installation of the update by the consumer is not due to a lack of installation instructions provided by the Seller.
Defective performance shall not be established if, at the time of the conclusion of the contract, the consumer was specifically informed that a particular characteristic of the goods differed from that described herein and the consumer, at the time of the conclusion of the sales contract, specifically and expressly accepted this difference.
Warranty for accessories, product warranty, guarantee
This section of the consumer information has been prepared on the basis of the authorisation of Article 9(3) of Government Decree No. 45/2014 (II.26.), applying Annex 3 of Government Decree No. 45/2014 (II.26.), supplemented by the provisions of the legislation adopted after the entry into force of the Government Decree.
Accessories warranty
In which cases can you exercise your right to a warranty?
In the event of defective performance by the Seller, you may claim a warranty of conformity from the Seller under the Civil Code and, in the case of consumer contracts, under the provisions of Government Decree 373/2021 (30.VI.).
What rights do you have under a warranty claim?
General rules on rights under a warranty of service
You may - at your choice - make the following claims:
You can ask for repair or replacement, unless the claim you choose is impossible or would involve disproportionate additional costs for the Seller compared to any other claim. If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price or you may have the defect repaired or replaced at the Seller's expense or, as a last resort, you may withdraw from the contract.
You may transfer your right to a different warranty, but you will bear the cost of the transfer, unless it was justified or the Seller has given a reason for it.
In the case of a consumer contract, it must be presumed, unless the contrary is proved, that the defect in the goods and the goods incorporating digital elements, discovered within one year of the date of performance of the contract, existed at the time of performance of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.
In the case of second-hand goods, the warranty and guarantee rights are normally different from the general rules. In the case of second-hand goods, defective performance may also be presumed, but account must be taken of the circumstances which led the Buyer to expect the occurrence of certain defects. As a result of obsolescence, the occurrence of certain defects is becoming more frequent, which means that it cannot be assumed that a second-hand product can be of the same quality as a newly purchased product. On this basis, the Purchaser may only assert his warranty rights in respect of defects which are not due to use and which arise independently of the defects resulting from use. If the second-hand product is defective and the Customer, being the Consumer, was informed of this at the time of purchase, the Service Provider shall not be liable for the known defect.
In the case of Purchasers who are not deemed to be Consumers, the period of validity of the right to claim under the warranty of replacement shall be 1 year, starting on the date of performance (delivery).
Special rules on rights of guarantee for goods sold under a consumer contract and goods containing a digital element
In the case of a contract between a consumer and a business for the sale of goods which are movable property and the supply of digital content, the provisions of the "General rules on rights of accessory warranty" shall apply to the consumer subject to the exceptions set out in this point.
In the case of a contract between a Consumer and a business for the sale of goods which are movable property or for the supply of digital content, the Consumer may not, in exercising his rights under the accessory warranty, repair the defect himself or have it repaired by another person at the Seller's expense.
The Seller may refuse to make the goods conform to the contract if repair or replacement is impossible or would result in disproportionate additional costs for the Seller, taking into account all the circumstances, including the value of the goods in their state of conformity and the seriousness of the lack of conformity.
The consumer shall also be entitled to claim a proportionate reduction of the consideration or to terminate the sales contract, according to the seriousness of the lack of conformity, if
the seller has failed to carry out the repair or replacement or has carried it out but has not fulfilled, in whole or in part, the following conditions
the Seller must ensure the return of the replaced goods at his own expense
if the repair or replacement requires the removal of goods which were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the putting into service of the goods supplied as a replacement or repaired goods or the bearing of the costs of removal or putting into service.
refused to make the goods conform to the contract
there has been a repeated failure of performance despite the Seller's attempts to bring the goods into conformity with the contract
the defect is of such a serious nature as to justify immediate price reduction or immediate termination of the contract of sale, or
the seller has not undertaken to bring the goods into conformity or it is clear from the circumstances that the undertaking will not bring the goods into conformity within a reasonable time or without significant detriment to the consumer.
If the consumer wishes to terminate the sales contract on the ground of lack of conformity, the burden of proving that the lack of conformity is insignificant shall be on the seller.
The Consumer is entitled to retain the remaining part of the purchase price, in whole or in part, in proportion to the seriousness of the lack of conformity, until the Seller has fulfilled his obligations regarding the conformity of the performance and the lack of conformity.
The general rule is that:
the Seller must ensure the return of the replaced goods at his own expense
if the repair or replacement requires the removal of goods which were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the putting into service of the goods supplied as a replacement or repaired goods or the bearing of the costs of removal or putting into service.
The reasonable time limit for the repair or replacement of the goods shall be calculated from the date on which the Consumer has notified the business of the defect.
The consumer must place the goods at the disposal of the undertaking in order for the repair or replacement to be carried out.
The reduction of the consideration shall be proportionate if it is equal to the difference between the value of the goods to which the consumer is entitled in the case of performance of the contract and the value of the goods actually received by the consumer.
The Consumer's right to claim for the termination of the contract of sale may be exercised by means of a declaration addressed to the Seller expressing the decision to terminate the contract.
If the defective performance relates only to a specified part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are fulfilled in respect of that part, the Consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired with them if the Consumer cannot reasonably be expected to keep only the goods which are in conformity with the contract.
If the Consumer terminates the contract of sale in whole or in respect of part of the goods supplied under the contract of sale, the Consumer shall
the Consumer must return the goods concerned to the Seller at the Seller's expense; and
the Seller shall refund to the Consumer the purchase price paid for the goods concerned as soon as the goods or the certificate of return of the goods is received by the Consumer.
What is the time limit for you to claim your warranty?
You must report the defect as soon as you discover it. A defect notified within two months of its discovery is considered to be notified without delay. Please note, however, that you cannot claim for any defects beyond the two-year limitation period from the date of performance of the contract. If the subject matter of the contract between the consumer and the business is second-hand goods, the parties may agree on a shorter limitation period; in this case, a limitation period of less than one year cannot be validly agreed.
Who can you claim against?
You can enforce your warranty claim against the Seller.
What other conditions are there for enforcing your rights?
Within six months of the date of performance, your right to claim under the seller's warranty is subject to no conditions other than the notification of the defect, provided that you prove that the goods or services were provided by the seller. However, after six months from the date of performance, you will have the burden of proving that the defect you have discovered existed at the time of performance.
In the case of second-hand products, the warranty and guarantee rights are normally different from the general rules. In the case of second-hand products, we can also speak of defective performance, but we must take into account the circumstances under which the Buyer could have expected certain defects to occur. As a result of obsolescence, the occurrence of certain defects is becoming more frequent, which means that it cannot be assumed that a second-hand product can be of the same quality as a newly purchased product. On this basis, the Purchaser may only assert his warranty rights in respect of defects which are not due to use and which arise independently of the defects resulting from use. If the second-hand product is defective and the Customer, being the Consumer, was informed of this at the time of purchase, the Service Provider shall not be liable for the known defect.
Product Warranty
In which cases can you exercise your right to a product warranty?
In the event of a defect in a movable item (product), you can choose between a warranty claim or a product warranty claim.
What rights do you have under your product warranty claim?
As a product warranty claim, you can only ask for the defective product to be repaired or replaced.
In which cases is the product defective?
A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.
What is the time limit for making a product warranty claim?
You have two years from the date on which the product was put on the market by the manufacturer to make a product warranty claim. After this period, you lose this right.
Against whom and under what other conditions can you enforce your product warranty?
You can only enforce your product warranty against the manufacturer or distributor of the movable item. You must prove that the product is defective if you want to claim under a product warranty.
In what circumstances is the manufacturer (distributor) exempted from its product warranty obligations?
The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:
the product was not manufactured or put into circulation in the course of his business, or
the defect was not detectable according to the state of science and technology at the time when the product was placed on the market, or
the defect in the product is due to the application of a law or a compulsory standard laid down by a public authority.
The manufacturer (distributor) need only prove one ground for exemption.
Please note that you cannot claim both a warranty for accessories and a product warranty for the same defect at the same time. However, if your product warranty claim is successful, you may pursue your accessories warranty claim against the manufacturer for the replaced product or repaired part.
Warranty
When can you exercise your right to a guarantee?
Pursuant to Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables, the Seller is obliged to provide a warranty for the sale of new consumer durables (e.g. technical goods, tools, machines) listed in Annex 1 of the Decree, as well as their accessories and components (hereinafter - in this section - collectively referred to as consumer goods) within the scope specified therein.
In addition, the Seller may also voluntarily provide a warranty, in which case the Seller shall provide the Buyer, who is the Consumer, with a warranty declaration.
The guarantee statement must be provided to the Consumer on a durable medium at the latest at the time of delivery of the goods.
The guarantee statement shall state:
a clear statement that, in the event of defective performance of the goods, the Consumer shall be entitled to exercise his statutory rights of accessory warranty free of charge, without prejudice to those rights
the name and address of the person liable for the guarantee
the procedure to be followed by the Consumer to enforce the guarantee
the identification of the goods to which the guarantee applies, and
the conditions of the guarantee.
What are your rights in the event of a compulsory guarantee and within what time limits?
Warranty rights
The Customer may, as a general rule, claim for repair and, in the cases listed in the section "Rules for handling warranty claims", replacement and reimbursement from the Seller under the warranty pursuant to Government Decree 151/2003 (22.IX.).
The Buyer may also, at his option, submit the repair claim directly to the Seller's head office, any premises, branch or repair service indicated by the Seller on the warranty ticket.
Time limit for enforcement
The warranty claim may be asserted during the warranty period, the warranty period being in accordance with Government Decree 151/2003 (IX. 22.):
One year for a sale price of HUF 10 000 but not exceeding HUF 100 000,
for a sale price exceeding HUF 100 000 but not exceeding HUF 250 000, two years,
three years for sales above HUF 250 000.
Failure to comply with these deadlines will result in the loss of rights, but in the event of repair of the consumer goods, the warranty period will be extended from the date of delivery for repair by the time during which the Customer could not use the consumer goods as intended due to the defect.
The warranty period shall begin on the date of delivery of the consumer goods to the Buyer or, if the installation is carried out by the Seller or his agent, on the date of installation.
If the Buyer puts the consumer goods into service more than six months after delivery, the starting date of the warranty period shall be the date of delivery of the consumer goods.
Rules on the handling of warranty claims
When handling a repair, the Seller must endeavour to carry out the repair within 15 days. The time limit for the repair starts to run from the date of receipt of the consumer goods.
If the repair or replacement takes longer than fifteen days, the Seller must inform the Buyer of the expected time for the repair or replacement.
If, during the warranty period, the first repair of the consumer goods by the Seller establishes that the consumer goods cannot be repaired, the Seller must replace the consumer goods within eight days, unless the Buyer has provided otherwise. If the consumer goods cannot be replaced, the Seller shall reimburse the purchaser within eight days the purchase price indicated on the proof of payment of the price of the consumer goods presented by the consumer, i.e. on the invoice or receipt issued under the VAT Act.
By accepting the GTC, the Buyer agrees that he may be informed by electronic means or by any other means that can be used to prove receipt by the Buyer.
If the Seller is unable to repair the Consumer Goods within 30 days:
if the Buyer has agreed to this, the repair can be carried out at a later date, or
if the Buyer does not agree to the repair being carried out at a later date or has not made a declaration to that effect, the consumer goods must be replaced within eight days of the expiry of the 30-day period without result, or
if the Customer does not agree to the subsequent performance of the repair or has not made a statement to that effect, but the consumer goods cannot be replaced, the sale price shown on the invoice or receipt for the consumer goods must be refunded to the Customer within eight days of the expiry of the 30-day period without result.
If the consumer goods fail for the 4th time, the Customer is entitled to:
to apply to the Seller for repair, or
instead of the repair claim, to request the Seller to reduce the purchase price proportionately pursuant to Section 6:159 (2) (b) of Act V of 2013 on the Civil Code, or
to have the consumer goods repaired or otherwise corrected at the Seller's expense instead of the claim for repair pursuant to Section 6:159 (2) b) of Act V of 2013 on the Civil Code, or
if the Buyer does not exercise or has not declared these rights (repair, price reduction and other remedies at the Seller's expense), the consumer goods must be replaced within 8 days, and if the consumer goods cannot be replaced, the sales price indicated on the invoice or receipt for the consumer goods must be refunded to the Buyer within 8 days.
Exceptions
The rules under "Rules for handling a claim" do not apply to electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, cars, motor caravans, caravans, motor caravans, caravans with trailers, trailers and motorised watercraft.
However, even for these products, the Seller shall endeavour to meet the repair request within 15 days.
If the repair or replacement takes longer than fifteen days, the Seller must inform the Buyer of the expected time for the repair or replacement.
What is the relationship between the warranty and other warranty rights?
Warranty is ancillary to warranty rights (product and accessory warranty), the fundamental difference between general warranty rights and warranty being that the burden of proof is lower for the consumer in the case of warranty.
Consumer goods covered by the compulsory warranty under Government Regulation 151/2003, which are fixed, or which weigh more than 10 kg, or which cannot be transported as hand luggage on public transport, with the exception of vehicles, must be repaired at the place of use. If the repair cannot be carried out at the place of use, the dismantling, installation, removal and return shall be carried out by the undertaking or, in the case of a request for repair made directly to the repairer, by the repairer.
The seller's undertaking shall not, during the period of the obligatory guarantee, impose on the consumer any conditions which are less favourable than the rights which the rules on obligatory guarantees confer. After that period, however, the conditions of the voluntary guarantee may be freely determined, but the guarantee may not affect the consumer's statutory rights, including those based on the warranty of fitness.
Right to replacement within three working days
In the case of sales via a webshop, the three working days replacement requirement also applies. The three working day replacement requirement is applicable to new consumer durables covered by Government Decree 151/2003 (22.IX.2003), according to which if a person claims the replacement requirement within 3 working days, the seller must interpret this as meaning that the product was already defective at the time of sale and must replace the product without further ado.
When is the Seller released from his warranty obligation?
The Seller is only released from his warranty obligation if he proves that the cause of the defect arose after performance.
Please note that you may not make a warranty claim and a guarantee claim or a product warranty claim and a guarantee claim for the same defect at the same time, but you will have the rights under the guarantee irrespective of the warranty rights.